SISTEM ADMINISTRASI MANUAL BERPENGARUH TERHADAP KINERJA KARYAWAN DENGAN MEDIASI KEPUASAN KERJA

Abstract

This study aims to analyze the effect of the manual administrative system on employee performance, with job satisfaction serving as a mediating variable, in the Shipping Division of PT Cipta Paperia Serang. The research employed a quantitative approach using a survey design involving 75 respondents, consisting of shipping administration staff, expedition personnel, drivers, and helpers. Data were collected through a structured questionnaire using a five-point Likert scale. The data were analyzed using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. The findings indicate that the manual administrative system has a positive and significant effect on job satisfaction. Furthermore, the manual administrative system also has a positive and significant effect on employee performance. Job satisfaction was found to have a positive and significant effect on employee performance and to mediate the relationship between the manual administrative system and employee performance. These findings suggest that a well-structured, orderly, and procedure-based manual administrative system remains capable of supporting the operational effectiveness of the Shipping Division of PT Cipta Paperia Serang. Job satisfaction serves as an important mechanism that strengthens the relationship between the manual administrative system and employee performance. The study provides practical implications for companies in evaluating the effectiveness of their administrative systems to improve employee productivity.